Beyond The Office Door's Policies and FAQs..Answered!
When are you open?
Our office hours are..
Monday – Friday 9:00 AM – 5:00 PM CST
Online ordering is available 24/7/365. Please send all questions regarding purchases after office hours or on the weekends to info@btod.com. Don't be suprised if your question gets answered after hours or on Saturday and Sunday!
How do I get ahold of someone at btod.com?
Call us Toll Free at 1-866-733-0698
Our Fax Line is 715-203-0468
You can also email us at info@btod.com anytime.
What is your mailing address?
Beyond The Office Door, LLC
5508 E. Jelinek Ave.
Weston, WI 54476
What types of payments do you accept?
We accept Visa, MasterCard, American Express, Discover Cards, Electronic Funds Transfer (EFT), and Checks. We will accept purchase orders from corporate, educational, non-profit and government organizations pending a credit review by our finance and accounting staff. Purchase orders must be signed documents that specify both a shipping and billing address and all relevant costs- including product prices, shipping and handling, and taxes if applicable. Requisitions, letters or faxes referencing a purchase order number will not be accepted. To place an order by purchase order we must receive the purchase order by fax, email or mail. Please fax your purchase orders to 715-203-0468. Some additional terms and conditions include:
We cannot accept your purchase order unless you agree to these terms. Please feel free call us at (866) 733-0698 ext 1 with any questions.
Click Here for Credit Application
When will you charge my credit card?
Your credit card will be charged within 24-48 hours of order placement by our secure merchant provider Authorize.net. Please note that for security reasons Beyond The Office Door will never keep your credit card number on file. You will also receive an automatic e-mail order confirmation within 15 minutes of placing your order online. Please review this acknowledgement for accuracy of the billing and shipping information.
What about sales tax?
Beyond The Office Door only applies sales tax to your order if you are shipping to a state we are required to charge sales tax in. In these instances, you will see the tax amount automatically populate on the checkout page.
What if I have a question?
If you have questions please contact us via email at info@btod.com or call toll free (866) 733-0698. We will make our best attempt to answer all emails within 1 to 2 hours of receiving them during normal office hours. Again don't be afraid to email us on the weekend, we don't mind answering your furniture related questions..
What if I can't find a certain product on the site?
If you can’t find a product on our website and it is offered by one of Beyond The Office Door’s suppliers, please contact us and we can help find what you are looking for. You can reach us toll free (866) 733-0698 or email us at info@btod.com
How difficult are your products to assemble?
Most of the office furniture found on btod.com requires little assembly or ships fully assembled. Detailed assembly instructions will be sent with your package and may be available on our website aswell. Please make sure to look at your packing slip because most orders will have their assembly instructions included within the packing slip. If you would like to see product assembly instructions before purchasing the item or have lost yours, please contact us and we'll send you the directions via email or fax.
How do I order free color samples?
Ordering free color samples is easy! All you need to do is go to our color sample request page here and fill out the required fields. Most samples can be expected to arrive within 5-7 business days. In order to keep this a free service we ask that you keep requests to a maximum of seven samples.
What is your color disclaimer?
Every effort has been made to accurately display the color of the fabric and or finish you are viewing. Differences in computer monitors, internet connections, and the processor in your computer could cause colors to appear in shades or tones that are not accurate. If precision in color selection is important, it is recommended that a sample or swatch card be ordered.
Do I pay for shipping?
Almost 90% of Beyond The Office Door’s products ship free via domestic ground services such as FedEx or UPS Ground Service (the exception, large orders will be sent via free freight or truck to your dock or curb). Please note that all some products require a shipping quote prior to placing your order. If you need an order expedited, please call us to get an exact rate for the specific shipping cost to your destination.
What if I need to cancel my order?
Once the product leaves the factory or distribution center, your order cannot be cancelled. This usually occurs within the first 24-72 hours after your order has been placed. All orders are placed the same day that we receive them and sometimes within minutes of receiving them. This makes it very hard for us to cancel orders unless they are caught within the first few hours. Once your item has begun the custom fabric upholstering process we are no longer able to cancel your order and the listed restocking fees will be incurred.
What type of shipping service do you offer?
Products leave the factories within accurate times noted on every product description page. Transit times will vary, but you can track your shipment to your location from the carrier’s site. We will send tracking information 24 hours after your product has shipped. The email will be sent to the exact email address you provide us during the check out process. Standard ground service will bring your furniture to your door or loading dock, but no further. If you need inside delivery or set-up you must contact us to arrange the special delivery and assembly of your new furniture. There will also be an additional cost associated with this type of delivery and quotes can be obtained via email info@btod.com or toll free at (866) 733-0698.
What if my order arrives damaged?
When the items are delivered it is the customer's responsibility to inspect all cartons and items to make sure that there is no visible damage or missing packages. If there is damage or missing packages, make sure to note it on the delivery receipt or bill of lading. Make sure to retain a copy for your records. If items are damaged or missing contact us immediately at 866-733-0698 so that we can arrange for replacements to be sent out.
What if I want to return the product?
All products must be returned within 30 days of delivery in their original packaging and in new condition. The purchaser will be charged return freight, and a 25% restocking fee. Some items cannot be returned, and this is stated on our products description pages when it applies. All sales are final for Open Box Specials and Repack items located in our outlet store. If you have any questions related to our return policy please contact customer service 866-733-0698 ext 3. See more details on our return policy here.
How do I make a warranty claim?
All of our products are covered by specific manufacturer warranties. Beyond The Office Door will assist you with warranty claims if you have bought the product through us. Please review the warranty for each product listed on each of our product pages. You may contact us via email info@btod.com or call 866-733-0698 with all questions related to warranty service.
What if I see the same product online somewhere else for less?
We will attempt to match or beat any office furniture price found online. Please contact us for a quote at info@btod.com or call us at (866) 733-0698. Competitor's lower price must include all of the same terms and conditions as Beyond The Office Door (including freight, warranty & similar return policies) and the competitor must also be an authorized dealer not selling through auctions sites such as eBay.com, uBid.com, ect.
Can you accommodate a large order?
If you have a large multiple piece order that exceeds $2,500.00 please contact us by phone toll free (866) 733-0698. We will need some extra information from you before we send our quote out to you. This is worth your time and could save you extra money.
How does Beyond The Office Door use our information?
Is your site safe and secure to shop at?
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect from customers online.
What if I would like to comment on your site or suggest an improvement?
Please send all comments to us at info@btod.com, we love to hear all feedback whether it be positive or negative. Your input is what makes our company better, so please feel free to drop us a line any time. Thanks for stopping by!